July 4, 2025

Artificial intelligence is on the cusp of widespread adoption and taking diverse forms such as robots. Amid this rapid growth, China Mobile in partnership with leading embodied intelligence robotics player AgiBot has launched an innovative service for its exhibition halls and service centers. Featuring humanoid and quadruped robots provided by AgiBot, the service has officially rolled out at Hangzhou Wulin Service Center in Zhejiang Province, China.

1. Smart Reception: Redefining Customer Service

The humanoid robot combines a multimodal language model with precise locomotion control. It can hold natural conversations and perform delicate actions such as walking and grasping. Thanks to real-time mapping, path-planning technology, flexible limbs, and a rich library of movements, it handles front desk reception, ticket distribution, and service guidance seamlessly—providing smarter, more efficient navigation for customers.

The quadruped robot boasts a bionic movement structure and modular design, with a load capacity of 3–5 kilograms. Equipped with advanced environmental sensing, it can reliably transport materials and deliver items to specific locations within the exhibition hall. It also uses intention recognition to offer warm, interactive experiences—like greeting customers with personalized messages or delivering refreshments.

The humanoid robot invites customers to take a seat.

2. Professional Consultations: On-Demand Help, Anytime

Loaded with China Mobile’s extensive business knowledge base, the "Lingxi" humanoid robot offers 24/7 consultation and step-by-step guidance. Whether customers ask, “It’s my first time signing up for China Mobile’s Aijia (Loving Home) plan—what does it include?” “What should I know about installing a security camera?” or “How do I use China Mobile’s HD remote control?”, the robot provides instant answers.

As a smart knowledge hub, it not only responds quickly to inquiries and tracks customers’ service history but also uses facial recognition to pull up past records when customers return. Based on individual preferences, it offers tailored recommendations—delivering personalized support every time.

3. Data-Driven Insights: Smarter Business Decisions

Beyond serving customers, the "Lingxi" robot acts as a valuable team member by summarizing meeting notes, compiling visitor data, and generating operational reports. These insights help optimize operator services and support long-term business growth.

Each humanoid robot logs its daily activities in detail. After the service center closes, it joins team reviews to share key takeaways: peak customer hours, common pain points during service, service efficiency metrics, and customer satisfaction feedback. This data empowers the team to refine processes and improve the overall experience.

The humanoid robot participates in post-work team reviews.

The "Lingxi" robots are transforming service centers and exhibition halls services by streamlining processes and freeing up staff from repetitive tasks. By leveraging silicon-based intelligence, the company is building a collaborative "group intelligence" that understands human needs—allowing employees to focus on more complex and creative work.